Ode

Ode

SHIPPING POLICY

At Ode, we aim to dispatch all orders within 2 working days from the date of purchase.

DELIVERY METHOD

All orders are shipped via Royal Mail Tracked 48 Hour service.
This service includes tracking updates and an estimated 2 working day delivery timeframe from the point of dispatch.

DELIVERY TIMEFRAMES

  • Dispatch time: Within 2 working days
  • Courier transit time: Estimated 2 working days (Royal Mail Tracked 48)
  • Total estimated delivery time: 4 working days from date of order

Please note: weekends and bank holidays are not classed as working days.

DELIVERY DELAYS

Once your order has been dispatched, delivery times are the responsibility of Royal Mail. While delays are uncommon, they can occasionally occur due to factors outside of our control (e.g. weather, strikes, seasonal volumes, etc).

A courier delay does not constitute grounds for cancellation, refund or return, as your order will have been fulfilled on time from our side.

We will, however, support and assist with any delivery issues by liaising with Royal Mail where necessary.

FAILED DELIVERIES / INCORRECT ADDRESSES

Please ensure your delivery address is entered correctly at checkout. We cannot be held responsible for failed or delayed deliveries caused by incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an incorrect address or non-collection, re-delivery fees may apply.

If you need assistance with a delivery, please contact our customer support team with your order number.

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      This helps us determine the pricing based on the number of colours in your design.

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      If you dont tell us, our professional designer will work it out for you.

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