Ode

Ode

PRIVACY POLICY

At Ode, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit our website or place an order with us.

By using our website, you agree to the practices outlined below.

1. INFORMATION WE COLLECT

We may collect the following information when you place an order or contact us:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number (if provided)
  • Order details and purchase history
  • Any artwork or files you upload for printing

We do not store or have access to your full payment card details — all payments are securely processed through trusted third-party payment providers.

2. HOW WE USE YOUR INFORMATION

Your personal information is used for:

  • Processing and fulfilling your order
  • Providing updates about your purchase or delivery
  • Responding to customer service enquiries
  • Internal record keeping, tax, and legal compliance
  • Improving our services and website

We do not sell or share your data with any third parties for marketing purposes.

3. DATA STORAGE & SECURITY

We take data protection seriously and use appropriate technical and organisational measures to keep your information secure.

Please note: Some data may be securely stored on servers located outside the UK or EU (for example, with trusted third-party platforms or cloud services). By using our services, you agree to this data transfer and storage.

All data is retained only for as long as necessary for legal, tax, or business purposes.

4. COOKIES

Our website may use cookies to enhance your browsing experience and help the site function correctly.

You may disable cookies through your browser settings, but doing so may affect website functionality.

5. YOUR RIGHTS

Under the UK GDPR, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (where legally possible)
  • Object to or restrict certain types of processing

To exercise any of these rights, please contact us using the details below.

6. CONTACT US

If you have any questions about this Privacy Policy or your personal data, please contact our support team via the contact us page

7. POLICY UPDATES

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website.

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      This helps us determine the pricing based on the number of colours in your design.

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